1. Introduction and Acceptance

Welcome to Dions ("we," "our," "us," or the "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Dions regarding your use of our website (pizza-dions.rest), mobile applications, food delivery services, catering services, and all related services (collectively, the "Services").

By accessing or using any of our Services, placing an order, creating an account, or engaging with our platform in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree to these Terms, you must discontinue use of our Services immediately.

Eligibility Requirements:

You must be at least 18 years of age or have parental/guardian consent
You must have the legal capacity to enter into binding contracts
You must provide accurate and complete information during registration
You are responsible for maintaining the confidentiality of your account credentials

We reserve the right to update, modify, or replace these Terms at any time without prior notice. Your continued use of the Services after any changes constitutes acceptance of the new Terms. We recommend reviewing these Terms periodically to stay informed of updates.

2. Definitions

For the purposes of these Terms, the following definitions apply:

"Company," "we," "us," "our" refers to Dions, a food service establishment operating in the United States.
"User," "you," "your" refers to any individual or entity accessing or using our Services.
"Services" includes our website, mobile applications, online ordering system, food preparation, delivery services, catering, and all related offerings.
"Content" refers to all text, images, videos, audio, data, graphics, software, and other materials available through our Services.
"Website" refers to pizza-dions.rest and all associated subdomains and pages.
"Order" refers to any food or beverage purchase request submitted through our Services.
"Account" refers to the registered user profile created to access personalized features of our Services.
"Personal Information" refers to any data that can identify you as outlined in our Privacy Policy.

3. Use of Services

3.1 Permitted Use

You are granted a limited, non-exclusive, non-transferable license to use our Services for legitimate personal and non-commercial purposes. This includes:

Browsing our menu and restaurant information
Placing food and beverage orders for personal consumption
Creating and managing your user account
Accessing customer support and service features
Participating in loyalty programs and promotions
Providing feedback and reviews in accordance with our guidelines
Sharing content in compliance with our intellectual property rights

3.2 Prohibited Use

You agree not to engage in any of the following prohibited activities:

Using our Services for any unlawful purpose or in violation of applicable laws
Attempting to gain unauthorized access to our systems, networks, or databases
Interfering with or disrupting the integrity or performance of our Services
Creating multiple accounts to circumvent restrictions or policies
Impersonating any person or entity, or falsely representing your affiliation
Transmitting viruses, malware, or other harmful computer code
Scraping, harvesting, or collecting user data without explicit permission
Using automated systems or bots to interact with our Services
Engaging in fraudulent activities, including payment fraud
Posting offensive, defamatory, or inappropriate content
Violating the intellectual property rights of Dions or third parties
Reselling or redistributing our Services without authorization

4. User Accounts

To access certain features of our Services, you may be required to create a user account. When creating an account, you agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Accept responsibility for all activities occurring under your account
Notify us immediately of any unauthorized account access
Maintain only one account per person unless explicitly permitted

Account Security:

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We recommend using strong, unique passwords and enabling two-factor authentication when available.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activities, or pose security risks to our Services or other users. Account termination may result in loss of access to order history, loyalty points, and other account-related benefits.

5. Food Service Terms and Conditions

5.1 Menu and Pricing

Our menu items, descriptions, ingredients, nutritional information, and prices are provided for informational purposes and are subject to change without notice. While we strive for accuracy, we cannot guarantee that all information is complete, current, or error-free. Prices displayed on our platform include applicable taxes unless otherwise stated.

5.2 Food Safety and Allergen Information

Important Food Safety Notice:

Our kitchen facilities handle common allergens including but not limited to: wheat, eggs, milk, soy, tree nuts, peanuts, fish, and shellfish. Cross-contamination may occur despite our best efforts. Customers with severe allergies should exercise caution and consult with our staff before ordering.

We maintain strict food safety and hygiene standards in compliance with local health regulations
All food preparation follows established safety protocols and temperature controls
Allergen information is provided for guidance only and may not be comprehensive
Customers with food allergies or dietary restrictions order at their own risk
We cannot guarantee that any menu item is completely free from allergens
Special dietary requests are accommodated when possible but not guaranteed

5.3 Order Placement and Acceptance

When you place an order through our Services, you are making an offer to purchase food items subject to these Terms. We reserve the right to accept or decline any order at our discretion. Order acceptance occurs when we confirm your order and process payment.

All orders are subject to availability and restaurant operating hours
Minimum order requirements may apply for delivery services
Orders may be cancelled or modified before preparation begins
We reserve the right to limit order quantities per customer
Promotional offers may have specific terms and limitations
Menu items may be substituted with comparable alternatives when unavailable

5.4 Delivery Services

Our delivery service is available within designated zones during operating hours. Delivery terms include:

Delivery zones are subject to change based on operational capacity
Estimated delivery times are approximate and not guaranteed
Delivery fees and minimum order requirements apply as displayed
Customers must be available to receive deliveries at the specified address
Valid identification may be required for age-restricted items
Undeliverable orders may result in cancellation and refund processing
Weather and traffic conditions may affect delivery times
Temperature-sensitive items are packaged to maintain quality during transport

5.5 Food Quality Guarantee

We are committed to providing high-quality food and service. If you are unsatisfied with your order quality, please contact us within 2 hours of receipt for resolution options, which may include replacement, credit, or refund as appropriate.

6. Payment Terms

Payment is required at the time of order placement unless otherwise specified. We accept major credit cards, debit cards, and other payment methods as displayed on our platform. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the total amount including taxes, fees, and gratuities.

All payments are processed securely through encrypted payment systems
Payment authorization must be obtained before order fulfillment
Declined payments may result in order cancellation
Promotional codes and discounts are applied as specified
Refunds and credits are processed according to our refund policy
Currency conversion charges may apply for international payment methods
Tax calculations are based on delivery address and applicable local rates

7. Intellectual Property Rights

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, audio clips, video content, data compilations, software code, and user interface designs, are owned by Dions or our licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

7.1 Our Rights

Dions name, logo, and branding are registered trademarks
All proprietary recipes, processes, and trade secrets remain our exclusive property
Website design, software, and functionality are protected intellectual property
Menu descriptions, food photography, and marketing materials are copyrighted
User reviews and feedback become our property upon submission

7.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not permit you to:

Reproduce, distribute, or display our content without permission

Create derivative works based on our intellectual property
Use our trademarks or branding in any manner
Reverse engineer or decompile our software
Remove or modify intellectual property notices

7.3 Copyright Infringement Reporting

If you believe that content on our Services infringes your copyright, please contact us with detailed information including identification of the copyrighted work, location of the allegedly infringing material, and your contact information. We will investigate and respond to valid copyright infringement claims in accordance with applicable law.

8. User-Generated Content

Our Services may allow you to submit reviews, comments, photos, ratings, and other content ("User Content"). By submitting User Content, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, adapt, publish, and display such content for business purposes.

8.1 Content Standards

All User Content must comply with the following standards:

Be truthful, accurate, and based on genuine experience
Not contain offensive, defamatory, or discriminatory language
Respect the privacy and rights of others
Not promote competing businesses or contain advertising
Comply with applicable laws and regulations
Not include personal information of staff or other customers
Focus on food quality, service, and customer experience

8.2 Content Moderation

We reserve the right to review, edit, or remove User Content that violates these Terms or is deemed inappropriate. However, we are not obligated to monitor all User Content and do not endorse or guarantee the accuracy of user-submitted information.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of information as described in our Privacy Policy.

We collect information necessary to provide food services and process orders
Personal information is protected using industry-standard security measures
Marketing communications require your explicit consent
You have rights regarding your personal data as outlined in our Privacy Policy
Third-party service providers may process data on our behalf
Data retention periods are established based on business and legal requirements

10. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Dions. We provide these links for convenience only and do not endorse or assume responsibility for third-party content, privacy policies, or practices.

Third-party payment processors handle financial transactions
Delivery partners may provide logistics services
Social media platforms facilitate content sharing
Analytics services help improve our Services
Marketing partners may deliver targeted advertising
Review platforms aggregate customer feedback

Your interactions with third-party services are governed by their respective terms and conditions. We encourage you to review third-party policies before providing personal information or engaging with their services.

11. Disclaimers and Limitations

11.1 Service Disclaimers

Important Service Disclaimer:

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

We make no warranties regarding:

Continuous, uninterrupted, or error-free operation of our Services
Accuracy or completeness of menu information or pricing
Availability of specific menu items or services

Delivery times or service quality
Compatibility with your devices or software
Security of data transmission over the internet
Results or satisfaction from using our Services

11.2 Limitation of Liability

To the maximum extent permitted by law, Dions shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or relating to your use of our Services, including but not limited to:

Loss of profits, revenue, or business opportunities
Food allergic reactions or dietary complications
Delays in food preparation or delivery
Data loss or security breaches
Interruption of business or personal activities
Cost of substitute goods or services
Loss of goodwill or reputation

In no event shall our total liability exceed the amount you paid for the specific order or service giving rise to the claim, or $100, whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless Dions, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or relating to:

Your use of our Services or violation of these Terms
Your User Content or any content you submit
Your violation of any third-party rights
Your violation of applicable laws or regulations
Any fraudulent or unauthorized use of your account
Your negligent or wrongful conduct

This indemnification obligation survives termination of these Terms and your use of our Services. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you.

13. Termination

These Terms remain in effect until terminated by either party. We may suspend or terminate your access to our Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms or engaged in fraudulent activity.

13.1 Termination by Company

We may terminate your account and access to Services for reasons including:

Violation of these Terms or our policies
Fraudulent, abusive, or harmful behavior
Failure to pay for orders or services
Inactivity for extended periods
Legal or regulatory requirements
Business operational changes

13.2 Effect of Termination

Upon termination:

Your right to use our Services immediately ceases
Your account and associated data may be deleted
Outstanding orders and payments remain valid
Loyalty points and credits may be forfeited
Certain provisions of these Terms survive termination

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United States and the State of Louisiana, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the state and federal courts located in New Orleans, Louisiana.

14.1 Dispute Resolution Process

Before initiating formal legal proceedings, we encourage you to contact our customer service team to attempt resolution of any disputes. We are committed to working with customers to resolve issues fairly and efficiently.

Initial contact should be made within 30 days of the issue arising
Provide detailed description of the problem and desired resolution
Allow reasonable time for investigation and response
Participate in good faith negotiations when possible
Consider alternative dispute resolution methods

14.2 Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive your right to participate in class action lawsuits, collective actions, or representative proceedings, except where prohibited by law.

15. Changes to Terms

We reserve the right to modify these Terms at any time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will:

Update the "Last Updated" date at the top of these Terms
Notify registered users via email when feasible
Post notice of changes on our website
Provide reasonable notice period for significant changes
Allow you to review changes before they take effect

Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms. If you disagree with any changes, your sole remedy is to discontinue use of our Services.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Services, constitute the entire agreement between you and Dions regarding use of our Services and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them valid and enforceable.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Dions.

16.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

Neither party shall be liable for any delay or failure to perform obligations due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, pandemics, or supply chain disruptions.

Terms of Service