Last Updated: January 22, 2026
Privacy Policy
1. Introduction
At Dions, we are deeply committed to protecting your privacy and personal information. This comprehensive Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, order our exquisite food, or use any of our premium services.
This policy applies to all interactions with Dions, including our website at pizza-dions.rest, mobile applications, in-restaurant experiences, delivery services, catering orders, and loyalty programs. By using our services, you agree to the terms outlined in this Privacy Policy.
Our Privacy Commitment: We never sell your personal data to third parties. Your trust is paramount to us, and we maintain the highest standards of data protection and privacy.
2. Information We Collect
2.1 Information You Provide to Us
Personal Identification: Name, email address, phone number, billing and delivery addresses
Account Information: Username, password, order history, payment preferences
Food Service Information: Dietary preferences and restrictions, allergen information, special dietary requirements (vegan, halal, kosher, gluten-free), favorite orders and menu items
Order Details: Food selections, customizations, delivery instructions, table reservation preferences
Payment Information: Credit card details (encrypted and securely stored), billing information
Loyalty Program Data: Rewards points, membership status, redemption history
Event Information: Catering requirements, private dining requests, special event details
Communication Records: Contact form submissions, customer service interactions, reviews and feedback
Marketing Preferences: Newsletter subscriptions, promotional communications consent
2.2 Automatically Collected Information
Device Information: IP address, browser type and version, operating system, device identifiers
Usage Data: Pages visited, time spent on site, click-through rates, search queries within our site
Location Information: Approximate location based on IP address, GPS data for delivery services (with consent)
Cookie Data: Session IDs, user preferences, shopping cart contents, authentication tokens
Performance Data: Website loading times, error messages, system performance metrics
2.3 Information from Third Parties
Social Media Integration: Profile information if you connect social media accounts
Payment Processors: Transaction verification data from payment partners
Delivery Partners: Location and delivery status information
Marketing Partners: Demographic and interest data for targeted advertising
3. How We Use Your Information
3.1 Service Provision
Order Processing: Preparing and delivering your food orders, managing table reservations
Account Management: Creating and maintaining your account, authentication and login services
Customer Support: Responding to inquiries, resolving issues, providing assistance
Food Safety: Managing allergen information and dietary restrictions for safe food preparation
Quality Improvement: Enhancing our food quality, service efficiency, and user experience
3.2 Communication
Order Communications: Confirmations, preparation status, delivery notifications
Customer Support: Responding to questions, feedback, and service requests
Important Notices: Policy changes, service updates, security notifications
Marketing Communications: Promotional offers, new menu items, special events (with your explicit consent only)
3.3 Marketing and Analytics
Personalized Experience: Customizing menu recommendations based on your preferences
Website Analytics: Understanding user behavior, popular menu items, website performance
Marketing Campaigns: Measuring effectiveness of promotions and advertisements
Market Research: Developing new menu items, improving service offerings
3.4 Legal Compliance and Protection
Legal Obligations: Complying with applicable laws, regulations, and legal processes
Fraud Prevention: Detecting and preventing fraudulent transactions and activities
Safety Protection: Ensuring the safety of our customers, employees, and property
Dispute Resolution: Handling legal claims and disputes related to our services
4. Information Sharing and Disclosure
4.1 Trusted Service Providers
Payment Processors: Secure transaction processing and payment verification
Delivery Services: Third-party delivery partners for food delivery services
Cloud Storage: Secure data storage and backup services with enterprise-grade security
Marketing Services: Email campaign management and customer communication platforms
Analytics Providers: Website and app performance analysis, user behavior insights
4.2 Legal Requirements
Court Orders: Complying with subpoenas, court orders, and legal proceedings
Regulatory Compliance: Meeting food safety regulations, tax obligations, and industry standards
Rights Protection: Protecting our intellectual property, rights, and legitimate business interests
Public Safety: Situations involving public health, safety, or emergency responses
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will provide prominent notice before any such transfer and ensure the new owner maintains the same level of privacy protection.
4.4 With Your Explicit Consent
We may share your information for purposes not covered in this policy only with your explicit consent, clearly explaining the purpose and recipients of such sharing.
5. Data Security
5.1 Technical Security Measures
Encryption: SSL/TLS encryption for all data transmission, AES-256 encryption for stored data
Firewall Protection: Advanced firewall systems monitoring all network traffic
Access Control: Role-based access with minimum necessary permissions for personnel
Monitoring: 24/7 security monitoring and intrusion detection systems
Data Backup: Regular encrypted backups stored in secure, geographically distributed locations
Vulnerability Testing: Regular security audits and penetration testing
5.2 Organizational Security Measures
Employee Training: Comprehensive privacy and security training for all staff members
Confidentiality Agreements: All employees and contractors sign strict confidentiality agreements
Incident Response: Established procedures for handling security incidents and data breaches
Third-Party Agreements: Contractual privacy and security requirements for all service providers
Regular Audits: Internal and external security assessments and compliance audits
5.3 Your Security Responsibilities
Strong Passwords: Use complex, unique passwords for your account
Account Security: Never share your login credentials with others
Public Computer Safety: Always log out when using shared or public computers
Phishing Awareness: Be cautious of suspicious emails or links claiming to be from Dions
Report Issues: Immediately report any unauthorized account access or suspicious activity
Security Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours of discovery, as required by law.
6. Cookies and Tracking Technologies
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Basic site functionality, user authentication, shopping cart, security |
Session duration |
| Functional Cookies |
User preferences, language settings, location preferences |
Up to 1 year |
| Analytics Cookies |
Website usage analysis, performance monitoring, user behavior insights |
Up to 2 years |
| Marketing Cookies |
Personalized advertising, campaign measurement, retargeting |
Up to 1 year |
Tracking Technologies We Use
Google Analytics: Website traffic analysis and user behavior tracking
Facebook Pixel: Social media advertising measurement and optimization
Web Beacons: Email open rates and engagement tracking
Local Storage: Browser-based data storage for enhanced user experience
Cookie Management: You can control cookies through your browser settings to accept, reject, or delete cookies. Please note that disabling certain cookies may affect website functionality and your user experience.
7. Your Privacy Rights
Right of Access: Request copies of your personal data we hold
Right to Rectification: Correct any inaccurate or incomplete personal data
Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain circumstances
Right to Restrict Processing: Limit how we process your personal data
Right to Data Portability: Receive your personal data in a structured, machine-readable format
Right to Object: Object to processing of your personal data, especially for marketing purposes
Right Against Automated Decision-Making: Object to decisions based solely on automated processing
How to Exercise Your Rights: Contact us using the information provided in Section 13. We commit to responding to your requests within 30 days and will verify your identity before processing any requests.
8. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the information in Section 13.
If we discover that we have collected personal information from a child under 16 without parental consent, we will take immediate steps to delete such information from our systems.
9. International Data Transfers
9.1 Protection Measures for International Transfers
Adequacy Decisions: Transfers to countries with European Commission adequacy decisions
Standard Contractual Clauses: EU-approved data transfer agreements with international partners
Data Processing Agreements: Comprehensive contracts ensuring data protection compliance
Security Measures: Maintaining the same high security standards across all jurisdictions
Regular Compliance Audits: Ongoing monitoring of international data transfer compliance
9.2 Transfer Destinations
United States: Cloud storage and processing services with Privacy Shield or adequate protection
European Union: Data analytics and customer service operations
Other Countries: Only with appropriate safeguards and adequate protection measures
10. Data Retention Periods
| Information Type |
Retention Period |
Reason for Retention |
| Account Information |
6 months after account deletion |
Legal obligations, fraud prevention, dispute resolution |
| Order History & Purchase Records |
7 years |
Tax requirements, accounting obligations, warranty claims |
| Marketing Consent Records |
3 months after withdrawal |
Proof of consent and withdrawal for regulatory compliance |
| Website Usage Logs |
Up to 2 years |
Security monitoring, analytics, performance optimization |
| Customer Support Records |
3 years |
Service quality improvement, dispute resolution |
| Payment Information |
As required by card networks |
Chargeback protection, fraud prevention |
| Loyalty Program Data |
Duration of membership + 1 year |
Program administration, benefit fulfillment |
Safe Data Disposal
Electronic Data: Complete and unrecoverable deletion using industry-standard methods
Physical Records: Secure shredding and destruction of paper documents
Backup Systems: Systematic removal from all backup and archived systems
Disposal Documentation: Maintaining records of data destruction for compliance purposes
11. Third-Party Links
Our website may contain links to external websites, social media platforms, and third-party services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.
When you click on third-party links or interact with third-party content, you are subject to their privacy policies and terms of service, not ours.
12. Policy Changes and Updates
12.1 How We Notify You of Changes
Website Notice: Prominent notification on our homepage and privacy policy page
Email Notification: Direct notification to all registered users via email
Account Dashboard: Notification in your account dashboard upon login
Significant Changes: Explicit consent required for material changes affecting your rights
12.2 Staying Informed
Regular Reviews: We recommend reviewing this policy periodically
Last Updated Date: Always check the "Last Updated" date at the top of this policy
Continued Use: Continued use of our services indicates acceptance of updated terms
Disagreement: If you disagree with changes, you may discontinue using our services
13. Contact Information
13.1 Filing Complaints
If you have concerns about our privacy practices, please contact us first for resolution. If you remain unsatisfied, you may contact your local data protection authority:
US Residents: Federal Trade Commission (FTC) - consumer.ftc.gov
EU Residents: Your local Data Protection Authority
Other Jurisdictions: Contact your applicable privacy regulator
14. Consent Withdrawal and Account Management
14.1 Marketing Consent Withdrawal
Email Unsubscribe: Click the unsubscribe link in any marketing email
Account Settings: Manage your communication preferences in your account dashboard
Customer Support: Contact our support team to update your preferences
Phone Opt-out: Request removal from phone marketing lists
14.2 Account Deletion Process
Request Submission: Submit account deletion request via email or customer support
Identity Verification: Verify your identity for security purposes
Data Review: We will inform you of any data we must retain for legal compliance
Confirmation: Receive confirmation once account deletion is complete
Retained Records: Some information may be retained for legal, tax, or fraud prevention purposes
15. Conclusion
At Dions, your privacy and trust are fundamental to our relationship with you. We are committed to maintaining the highest standards of data protection while providing you with exceptional culinary experiences and personalized service.
This Privacy Policy represents our dedication to transparency and your right to understand how your personal information is handled. We continuously review and update our privacy practices to ensure they meet evolving regulatory requirements and industry best practices.
Your continued trust in Dions enables us to serve you better, create memorable dining experiences, and maintain our position as a leader in fine dining excellence. If you have any questions, concerns, or suggestions regarding this Privacy Policy, we encourage you to contact us using the information provided above.
Thank you for choosing Dions and for taking the time to understand how we protect your privacy and personal information.
Remember: This Privacy Policy was last updated on January 22, 2026. Please check this page regularly for any updates or changes to our privacy practices.